This weekend, for the first time I tried to use the white player pieces in Catan Starfarers (previously we have always used blue, red and yellow) and discovered one of the trade stations is missing. We never checked because we bought this before Asmodee changed their missing policy to the affront to good customer service it is today. I am well beyond any return windows, so that is not an option with the retailer I purchased from. I can state with 100% certainty that we did not lose the piece; it had to be missing from the start, because I am meticulous when unpacking a new game and triple check that nothing gets accidentally thrown away (I also count every piece since I learned of Asmodee's change of policy, but this game was before that). I wrote Catan Studios,.and Asmodee, told them what happened, and offered to buy the missing piece. They refuse to sell it to me because of their policy, even though they would send it to me if I had directly purchased the game from them. I understand them not sending it for free, but to refuse to sell me a replacemt piece is beyond absurd, it is a straight up middle finger to customers who have purchased their games, and is truly infuriating.